Personal Computer Fixes

iTunes Error 5002 Repair Tutorial

iTunes 5002 error is a big problem that’s caused by your PC being unable to process the important options & settings that allow it to connect to the iTunes store. We’ve found that one of the main problems that will cause this error is actually the way in which your PC will either have problems with the Internet, or be unable to properly find the settings which iTunes requires to run – making it run extremely unreliably as a result.

What Causes The iTunes 5002 Error?

The iTunes 5002 error will be caused by these possible problems:

  • Windows will have errors with its registry settings
  • Your computer will be unable to properly read the iTunes settings & files
  • Your PC will have its Internet connection blocked / damaged

How To Fix iTunes Error 5002

Step 1 – Re-Install iTunes

The first step is to re-install the iTunes software on your PC, which should enable your PC to run much smoother & more reliably. You can use the steps outlined here to achieve this:

  • Click “Start
  • Click “Control Panel
  • Click “Add / Remove Programs
  • Locate “iTunes
  • Click “Remove
  • Download a new version of iTunes From
  • Install the new version of iTunes onto your PC

Step 2 – Make Sure Your Internet Is Working Correctly

It’s likely the case that the Internet connection you have is not working correctly, preventing iTunes from being able to connect to the downloads server. This will not only ensure that your PC is able to run much smoother, but also makes sure that your PC is able to repair the various problems that it may have:

Make Sure The Internet Is Actually Working

  • Click onto
  • Search for a random key phrase (one you haven’t looked up before)
  • Click on a random link that appears
  • If the page loads, you have Internet connection

Check The Speed Of Your Internet

  • Click onto
  • Click onto the big “play” button to start the test
  • If the speed is below 500kb/s, you may have problems

Temporarily Disable Your Firewall

  • Right-click onto your firewall’s icon
  • Select “Disable”
  • Try iTunes again

Step 3 – Clean Out Any Registry Errors On Windows

The registry is also a major cause of problems for iTunes. This is basically a part of Windows which stores a large number of important options for your PC, from the likes of your desktop wallpaper to your latest emails. Although the registry is continually being used to help your PC run as smoothly as possible, it’s continually causing a large number of problems which will eventually lead to the likes of the iTunes 5002 error.

To fix the registry database of your PC, we recommend downloading a program called RegAce System Suite, as this program is able to fix the largest number of registry errors on the typical Windows system.

» Download Windows Repair Tool


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